In order to achieve the intended Learning Outcomes and to satisfy the completion requirements for the conference and Continuing Education Units, learners are expected to attend the live conference or view the entire online workshop.  Not attending/viewing the workshop in its entirety will cause the learner to miss crucial information needed to be able to correctly use the specific topic area of SOFFI®.  We use a platform that tracks the amount of time learners are signed in to the platform.  Learners must be signed in at least 95% of the time.  Learners are also required to keep their webcam on so they are visible during the offering. We also require the learner pass quizzes each day that cover the material for that day, and cover the learner objectives for all 12 modules of the course. These quizzes are offered immediately after the content is completed. 

Dr. Erin Sundseth Ross is a Speech Pathologist with a Doctoral degree in Clinical Sciences – Health Services Research. She completed a two-year post-doctoral training in the Section of Nutrition and is an Assistant Clinical Professor in the School of Medicine, Department of Pediatrics, at the University of Colorado Denver. She is also on faculty at the Rocky Mountain University of Health Professions. Dr. Ross has over 30 years of experience working in the NICU within several HealthONE hospitals, and with older children when she was at the SOS Feeding Solutions clinic in Denver, Colorado. Dr. Ross is the creator of SOFFI®, a feeding program for use in the NICU. She has specialized in the development of feeding skills, and the etiology and treatment of feeding and growth problems in infants and very young children from initial hospitalization through the first 5 years of life.

Speaker's Financial Disclosures:  Dr. Erin Ross is a consultant for Nestec Ltd and Intertek, and is a paid speaker for Toomey and Associates.  She owns intellectual property as the principal owner of Feeding Fundamentals, LLC., and created and receives a salary as compensation for SOFFI®. 

Speaker's Non-Financial Disclosures:  Dr. Ross is also the Chair of the Advocacy Pillar of Feeding Matters, which is a voluntary position. She was also a member of the Consensus Committee for the Developmental Care Standards for Infants in Intensive Care.

Toomey & Associates, Inc. and Feeding Fundamentals, LLC view complaints as an opportunity to learn and improve future programs and  resources, as well as a chance to put things right for the person or organization that has made the complaint. 

Our policy is to: 

•         Provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint 

•         Publicize the existence of our complaints procedure so that people know how to contact us to make a complaint 

•         Ensure everyone at Toomey & Associates, Inc. and Feeding Fundamentals, LLC knows what to do if a complaint is received 

•         Ensure all complaints are investigated fairly and in a timely manner 

•         Ensure all complaints are resolved whenever possible and that relationships are repaired 

•         Gather information which helps us to improve our programs and services

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Toomey & Associates, Inc. and Feeding Fundamentals, LLC.

•         Complaints may come from clients, program/event attendees or registrants, members, or donors of Toomey & Associates, Inc. or Feeding Fundamentals, LLC

•         A complaint can be received verbally, by phone, by e-mail or by mail.  

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements. 

Written complaints to Feeding Fundamentals, LLC may be sent to: 

1602 Atwood Street, Longmont, CO 80501

Verbal complaints may be made by phone to (720) 320-5757 or in person to any of the Feeding Fundamentals, LLC staff.  Verbal complaints will be recorded and may be shared with other internal staff depending on the nature of the complaint. 

Complaints that are unable to be resolved immediately will be delegated to the appropriate person for further investigation and appropriate action. It is our policy to ensure all complaints are investigated fairly and in a timely manner.  Complaints must be received in writing or verbally within 10 days of the end of the conference.

Toomey & Associates, Inc. and SOFFI®, complies with ADA provisions.  If you require special accommodations or need assistance, please contact Gina Gass at least two weeks in advance of the conference at ggass@feedingfundamentals.com.