Policies
Dr. Erin Ross, Ph.D., CCC-SLP, CLC is an Assistant Clinical Professor in the Department of Pediatrics at the University of Colorado School of Medicine and a faculty member at Rocky Mountain University of Health Professions. She also serves as a Speech-Language Pathologist and Developmental Specialist within the HCA HealthONE Hospitals system. With over 35 years of experience, Dr. Ross specializes in feeding development in medically complex infants and young children. She is the creator of the SOFFI® method for supporting oral feeding in fragile infants and is a instructor of the SOS Approach to Feeding. Through her company, Feeding Fundamentals, she provides NICU consultation, professional training, and research support. Dr. Ross has authored numerous publications on pediatric feeding disorders and is widely recognized for her expertise in infant feeding and early development.
Speaker Financial Disclosures:
Erin Ross is the owner of Feeding Fundamentals, LLC and owns the intellectual property (inclusive of SOFFI®) and receives a salary. She also receives a salary as a faculty member of the Rocky Mountain University of Health Professions and as a Speech Pathologist/Developmental Specialist for the HCA HealthONE Hospital Systems. Dr. Ross is a paid consultant for Gerber Baby Foods (Nestec/Nestlé) and Intertek. She is paid as a speaker for Toomey and Associates, Inc. and receives royalties for content.
Speaker Non-financial Disclosure:
Dr Ross is an Assistant Clinical Professor at the University of Colorado School of Medicine, Department of Pediatrics. Dr. Ross has written related book chapters for Elsevier and Thieme Publishers. Dr. Ross also is a member of the Consensus Committee for Infant and Family Developmentally Supportive Care in ICU, and a member of the Pediatric Feeding Disorder Alliance for Feeding Matters. She is a member of the American Speech and Hearing Association (ASHA) as well as a member of the NIDCAP Federation International.
Cancellation of Registration by Registrant – Policy
Cancellations are accepted minus an administrative fee of $25.00 up until two weeks prior to the offering. After that time, cancellations will not be accepted.
AGENDA All times listed are Mountain Time in the US (GMT-7). To check the times in your area, please go to https://www.worldtimebuddy.com/
(N/A for webinars) Cancellation of live and live-streamed events by Speaker
If the conference is cancelled by speaker due to, but not limited to, the following:
• Speaker cancellation
• Limited enrollment
Registrants will receive a full refund of their registration fee within 30 days of the originally scheduled conference by the method that the registrant used to pay for the registration. (If payment was received by credit/debit card, the refund will be refunded to the original credit/debit card used, if payment was received via a check, a refund will be provided by check.)
Feeding Fundamentals, LLC complies with ADA provisions. Every effort will be made to accommodate requests. Virtual offerings of courses are held with closed-captioning available to all, and the captioning is also available in 30+ languages. If you require special accommodations or need assistance, please contact Gina Gass at ggass@feedingfundamentals.com. Requests must be made at least two weeks in advance of necessary accommodations.
Feeding Fundamentals, LLC views complaints as an opportunity to learn and improve future programs and resources, as well as a chance to put things right for the person or organization that has made the complaint.
Our policy is to:
• Provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
• Publicize the existence of our complaints procedure so that people know how to contact us to make a complaint
• Ensure everyone at Feeding Fundamentals, LLC knows what to do if a complaint is received
• Ensure all complaints are investigated fairly and in a timely manner
• Ensure all complaints are resolved whenever possible and that relationships are repaired
• Gather information which helps us to improve our programs and services
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Feeding Fundamentals, LLC.
• Complaints may come from clients, program/event attendees or registrants, members, or donors of Feeding Fundamentals, LLC
• A complaint can be received verbally, by phone, by e-mail or by mail.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Written complaints to Feeding Fundamentals, LLC may be sent to:
1602 Atwood Street, Longmont, CO 80501
Verbal complaints may be made by phone to (720) 320-5757 or in person to any of the Feeding Fundamentals, LLC staff. Verbal complaints will be recorded and may be shared with other internal staff depending on the nature of the complaint. Complaints that are unable to be resolved immediately will be delegated to the appropriate person for further investigation and appropriate action. It is our policy to ensure all complaints are investigated fairly and in a timely manner. Complaints must be received in writing or verbally within 10 days of the end of the conference. Complaints will be kept on file on a secure server on a company owned computer. They will be kept by date, for a period of 5 years. After the 5-year period, they will be deleted. The complaints are kept so that the staff of Feeding Fundamentals, LLC may monitor for any systemic problems (repeated complaints) and to improve future programs and resources.
In order to achieve the intended Learning Outcomes and to satisfy the completion requirements for the conference and Continuing Education Units, learners are expected to attend the entire online workshop. Not attending the workshop in its entirety will cause the learner to miss crucial information needed to be able to correctly use the specific topic area discussed. Upon completion of all requirements of the course, ASHA members who have indicated they want to be reported to ASHA will be reported. Please provide ASHA number at the time of registration. Attendance will be taken via a chat, and the time the participant is logged in to the virtual platform will be tracked.
Course completion requirements must be completed within three days of the end of the course. These requirements are as follows:
- Attend the entire seminar
- Complete the 10-question quiz with a score of 100% (may be taken repeatedly until passed)
- Compete the course evaluation