Policies
Dr. Erin Sundseth Ross is a Speech Pathologist with a Doctoral degree in Clinical Sciences – Health Services Research. She completed a two-year post-doctoral training in the Section of Nutrition and is an Assistant Clinical Professor in the School of Medicine, Department of Pediatrics, at the University of Colorado Denver. She is also on faculty at the Rocky Mountain University of Health Professions. Dr. Ross has over 30 years of experience working in the NICU within several HealthONE hospitals, and with older children when she was at the SOS Feeding Solutions clinic in Denver, Colorado. Dr. Ross is the creator of SOFFI®, a feeding program for use in the NICU. She has specialized in the development of feeding skills, and the etiology and treatment of feeding and growth problems in infants and very young children from initial hospitalization through the first 5 years of life.
Speaker's Financial Disclosures: Dr. Erin Ross is a consultant for Nestec Ltd and Intertek, and is a paid speaker for Toomey and Associates. She owns intellectual property as the principal owner of Feeding Fundamentals, LLC., and created and receives a salary as compensation for SOFFI®.
Speaker's Non-Financial Disclosures: Dr. Ross is also the Chair of the Advocacy Pillar of Feeding Matters, which is a voluntary position. She was also a member of the Consensus Committee for the Developmental Care Standards for Infants in Intensive Care.
Cancellation of Registration by Registrant – Policy
Cancellations are accepted minus an administrative fee of $25.00 up until two weeks prior to the offering. After that time, cancellations will not be accepted.
AGENDA All times listed are Mountain Time in the US (GMT-7). To check the times in your area, please go to https://www.worldtimebuddy.com/
(N/A for webinars) Cancellation of live and live-streamed events by Speaker
If the conference is cancelled by speaker due to, but not limited to, the following:
• Speaker cancellation
• Limited enrollment
Registrants will receive a full refund of their registration fee within 30 days of the originally scheduled conference by the method that the registrant used to pay for the registration. (If payment was received by credit/debit card, the refund will be refunded to the original credit/debit card used, if payment was received via a check, a refund will be provided by check.)
Feeding Fundamentals, LLC and SOFFI®, complies with ADA provisions. If you require special accommodations or need assistance, please contact Gina Gass at least two weeks in advance of the conference at ggass@feedingfundamentals.com.
Feeding Fundamentals, LLC views complaints as an opportunity to learn and improve future programs and resources, as well as a chance to put things right for the person or organization that has made the complaint.
Our policy is to:
• Provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
• Publicize the existence of our complaints procedure so that people know how to contact us to make a complaint
• Ensure everyone at Feeding Fundamentals, LLC knows what to do if a complaint is received
• Ensure all complaints are investigated fairly and in a timely manner
• Ensure all complaints are resolved whenever possible and that relationships are repaired
• Gather information which helps us to improve our programs and services
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Feeding Fundamentals, LLC.
• Complaints may come from clients, program/event attendees or registrants, members, or donors of Feeding Fundamentals, LLC
• A complaint can be received verbally, by phone, by e-mail or by mail.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Written complaints to Feeding Fundamentals, LLC may be sent to:
1602 Atwood Street, Longmont, CO 80501
Verbal complaints may be made by phone to (720) 320-5757 or in person to any of the Feeding Fundamentals, LLC staff. Verbal complaints will be recorded and may be shared with other internal staff depending on the nature of the complaint. Complaints that are unable to be resolved immediately will be delegated to the appropriate person for further investigation and appropriate action. It is our policy to ensure all complaints are investigated fairly and in a timely manner. Complaints must be received in writing or verbally within 10 days of the end of the conference. Complaints will be kept on file on a secure server on a company owned computer. They will be kept by date, for a period of 5 years. After the 5-year period, they will be deleted. The complaints are kept so that the staff of Feeding Fundamentals, LLC may monitor for any systemic problems (repeated complaints) and to improve future programs and resources.
In order to achieve the intended Learning Outcomes and to satisfy the completion requirements for the conference and Continuing Education Units, learners are expected to attend the entire online workshop. Not attending the workshop in its entirety will cause the learner to miss crucial information needed to be able to correctly use the specific topic area discussed. Upon completion of all requirements of the course, ASHA members who have indicated they want to be reported to ASHA will be reported. Please provide ASHA number at the time of registration. Attendance will be taken via a chat, and the time the participant is logged in to the virtual platform will be tracked.
Course completion requirements must be completed within three days of the end of the course. These requirements are as follows:
- Attend the entire seminar
- Compete the course evaluation